The Fine Print
Terms and conditions for all sales and purchases
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Ownership and Status of Information
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TERMS AND CONDITIONS
Terms of Trade
Quotations – All quotations are based on printed, typewritten, electronic or other good copy acceptable to Craigs. Where the customer supplies its own printing plates or any other item, they must be of an acceptable quality and quantity as determined by Craigs. If Craigs finds it necessary to carry out additional work or to supply materials in order to obtain good copy upon which to base a quotation, the customer will pay for that work and materials. For the purpose of these terms of trade “quotation” includes “estimate”. If a quotation is given on a page basis, every page, whether printed or not and including flush cut paper covers shall be paid for at the page rate.
Acceptance – Quotations will lapse if not accepted within 30 days.
GST – Quotations do not include GST unless shown as doing so.
Variations/Alterations – All quotations are based on the conditions and specifications in the quotation, (ink, paper or other medium, layout, quantity, delivery etc.) and provide for all work and materials required to complete the order. Any (a) variation or alteration to the conditions and specifications or (b) increase in material and or labour costs may increase the quoted price.
Experimental and/or Creative Work – Experimental work, preliminary sketches, dummies and other creative work, intermediate materials and any resultant goods must be paid for by the customer unless the cost is separately identified and provided for as part of the quote price and the customer shall not use any proposal or idea from Craigs for content, medium, layout or presentation until such work has been paid for.
Colour Proofs – Craigs provides no guarantee that production prints will exactly match colour proofs because of variations in proof preparation methods and substrates. Craigs will however use its best endeavours to provide a commercially acceptable finished product.
Proof Approval – Craigs is not liable for errors or variations in the finished work where such error or variations were contained in the proof approved by the customer.
Holding of Plant to Customer’s Instructions – If any plant is set up to print or otherwise work on the customer’s job or on goods being prepared for the customer and the progress or completion of the work is delayed by or on behalf of the customer the customer will pay Craigs’ waiting charges for such plant.
Customer’s Property – Craigs will take reasonable care of the customer’s property but the risk shall be on the customer and Craigs shall not be responsible for any damage. Unless it is otherwise agreed in writing Craigs will not be responsible for insurance cover. Unless otherwise agreed in writing, Craigs may dispose of any materials held twelve months following the date of the invoice.
Intermediate – Materials (that product which comes into existence during the preparation or processing of the customer’s order but which is not the final product). Ownership of intermediate materials except those supplied by the customer, will remain Craigs’ property.
Electronic Images and/or Files – It is the customer’s responsibility to retain a copy of any electronic image or file supplied by the customer to Craigs. Craigs is not responsible for accidental damage to any electronic material supplied and such material is held at the customer’s risk. Craigs may charge for any additional translating, editing or programming needed to utilise customer-supplied files or images and such charges shall be in addition to the quoted price. Subject to clause 10 Craigs’ own electronic records shall remain the property of Craigs.
Quantity – Over runs and under runs will not exceed 10 percent of the quantity ordered. The customer will pay for the actual quantity delivered within this tolerance.
Delivery – Unless otherwise agreed, delivery of the goods is at Craigs’ factory door in a continuous uninterrupted delivery of the complete order.
Termination or Suspension of Contract – Notwithstanding any other clause in this agreement, where a contract is suspended or cancelled by the customer, all work carried out and goods supplied by Craigs will be paid for by the customer forthwith on presentation of the invoice. Contracts for the printing of periodicals may only be cancelled on Craigs receiving the agreed amount of notice in writing. If there is no such agreement, the notice period shall be two months. If work is suspended the customer will pay any additional costs or for any loss caused to Craigs by the suspension.
Claims – Complaints regarding finished goods must be received by Craigs within a reasonable time. What is a “reasonable time” will depend on the circumstances of each case.
Illegal or Libellous Material – Craigs is not required to reproduce any material or produce any goods that are, in Craigs’ opinion, illegal, objectionable, or libellous in nature or that is in breach of any copyright, patent, design or statute. Craigs will be indemnified by the customer in respect of any and all damages claims, costs, and expenses (including actual legal costs and disbursements on a solicitor and own client basis) for which Craigs may be liable or which it may suffer arising out of any libel or breach of statute or infringement of copyright, patent or design which may arise out of or be associated with the goods provided by Craigs to the customer.
Craigs Liability – Where the customer is a company or a person acquiring or holding him or her self out as acquiring goods or services or both for the purposes of a business the Consumer Guarantees Act 1993 will not apply to the supply of goods under this agreement. Craigs will not be liable for any indirect or consequential loss to the customer or to any third party arising from errors in the work or from delay in delivery. No warranty is given or responsibility accepted by Craigs to ensure that finished or any goods produced comply with the requirements of any legislation relating to the marking and/or labelling, and/ or packaging of goods. Compliance with any such legislation shall be the customer’s responsibility. No guarantee is given that the goods supplied to the customer are fit for any purpose not made known to Craigs or suitable for any market requirement. Craigs shall not be responsible for any delay, default, or consequential loss or damage due to any industrial disputes, accidents, natural disasters, acts of terrorism, equipment failure, mischievous damage or other cause beyond Craigs’ control.
Payment – Payment is due in full on or before the 20th of the month following delivery unless otherwise stated in these terms or in Craigs’ invoice to the customer. If invoices are not paid in full and on time the customer will pay collection and legal fees and such fees may include additional fees or commissions charged by debt collecting firms and actual legal costs and disbursements charged on a solicitor and own client basis. In addition to the costs of recovery the customer will pay penalty interest on any unpaid amount from the due date until payment in full at the rate of 24% per annum and such penalty interest shall continue to be payable after and notwithstanding any judgement obtained by Craigs against the customer. If Craigs finds it necessary to sue the customer, service of any document will be deemed to be effected on the customer if that document is left at the address shown as the customer’s business address or home address or registered address.
Security Interest – Craigs retains a security interest in all goods supplied to the customer until Craigs receives payment in full of all sums owing by the customer under any contract for the supply of the goods. The nature of the security interest is that Craigs retains title to the goods. The security interest shall apply to goods supplied to the customer in the future. The customer shall not allow any goods subject to the security interest to become an accession to other goods.
Dispute Resolution – The attention of the customer is drawn to the mediation facility offered by Printing Industries New Zealand Incorporated. The law applicable to the supply of the goods shall be the law of New Zealand and any disputes shall be adjudicated in the New Zealand courts.
Email communication is intended for the addressee only, is private and confidential, and is subject to the applicable terms and conditions. Access to e-mail by anyone else is unauthorised and should not be read if delivered in error.
Orders are made to your specification and/or personalised by you, consequently you may not cancel the order once you have placed it and no refunds can be offered. In the unlikely event that an item doesn't meet our published specification, a refund may only be given at the sole discretion of Craigs Design and Print. Please refer to our Terms and Conditions.
This policy governs the use by Printing.com Plc or one of its subsidiaries or Affiliates (we/us/our) of your (you/your/yourself) data which is available to us in connection with your use of the website (the Site).
A. We collect information to process your order, deal with your queries, guide and enhance your online experience, supply you with information in which you have expressed an interest and for record keeping. We are committed to protecting your privacy and will only use your information in accordance with the Data Protection Act 1998.
Data collected & purpose of collection
A. When you log in we collect name and address, telephone, email address, user name and password. This provides us with default details for your order processing and sets up security (so viewing of your account details, designs and order history is password protected).
1. The Site has numerous security measures in place to protect the loss, misuse and alteration of information under our control, such as passwords and firewalls. We cannot, however, guarantee that these measures are, or will remain, adequate. We do take data security very seriously and will use all reasonable endeavours to protect the integrity of the information you provide.
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