Craigs Quality Assurance
JUST ASK US! We guarantee a top quality product offered at a competitive price!
Craigs Design & Print Ltd wants you to be completely satisfied with your printing order, with the highest level of customer service.
If your order has defects in workmanship or materials within our control, or if we have failed to follow your written instructions, please advise us within 30 days of receipt of your order. Upon receipt of returned merchandise, Craigs Design & Print Ltd will correct the order at our expense, from your original file. We reserve the right to determine whether a manufacturing error or defect has occurred. If new files are submitted or additional corrections are made, additional charges will apply.
Your order will be to printing standards considered generally acceptable by the printing trade. Our guarantee does not include defects related to colour matching. Due to variations in monitor calibrations, ink, paper, and limitations throughout the printing processes, we cannot guarantee the final product will match the colour/density of your personal printer or monitor. Such variations will be considered acceptable. A hard copy of your proof will provide a more accurate depiction of your final product.
This guarantee does not apply to errors in customer-supplied digital files including low-resolution graphics, photos, improper file format, page layout, compliance with mailing restrictions, missing fonts, or corrections not requested in writing. Proofing is your responsibility on all printing services. You are 100% responsible for the accuracy of your proof. Please check your proof carefully!
This guarantee is limited to reprint of your original order quantity. Craigs is not responsible for any damages, consequential, incidental, or otherwise, or other claims incurred by you or your business caused by receiving printed materials which are defective, incomplete, or which you receive later than the estimated delivery date.
This guarantee does not cover fees for delivery service, postage, associated incidental or consequential damages or claims. Craigs is not liable for the NZ Postal Service or other carrier’s delivery errors, including loss or delay, and will not refund delivery and handling costs.
Craigs Design & Print Ltd will not be held liable for failure to meet expected deadlines due to improper file composition or last minute changes. We do everything possible to ensure proper cutting, accurate colour reproduction and excellent printing quality. Certain circumstances are beyond our control and are not covered by this guarantee. We cannot be responsible for:
Price Match Promise
JUST ASK US! If we can’t match a competitor’s quote, we will give you a $50 print voucher!
Craigs Design & Print Ltd pride ourselves on delivering high quality printing and exceptional customer service at an extremely competitive price. We know you will be impressed by this!
We will strive to match any competitor’s quote on all digital and offset print work. To achieve this, we must be provided with proof from the competing printer verifying the exact same project specifications* printed on equal-quality digital or offset machines.
If a valid quote** does not meet the exact specifications, and/or is being produced on non-comparable presses and/or the quote falls below our actual costs, we shall reserve the right to ‘no bid’ the project.
In appreciation for giving us the opportunity to review a competitive quote that results in a ‘no bid’ situation, we’ll provide you with a $50 print voucher towards your next print order with us.
* Exact project specifications include paper stock, colour finishing options, turnaround time and delivery requirements.
** Valid competitive quotes must be current (dated within 30 days) of the quote request and will be verified through a hard copy quote or website as valid before a price match is provided.
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